Katherine * Beware of scammers posting fake support numbers here. Thank you so much for your precious time. Believe they will provide further professional suggestions to you. The engineers here are responsible for issues about Outlook for Mac.
They’re our expert channel with more resources and knowledge for such kind of issues. If still nothing works, to help you better and further, we sincerely recommend you to contact our Outlook for Mac experts via the dedicated channel by going to Help -> Contact Support on Outlook menu bar. Make sure Outlook is not running when you movie your Profile folders around. After that, re-start Outlook to check how it goes. Based on your description, if you only want to get your old Outlook files, we recommend that you may close you Outlook for Mac firstly and delete the Outlook folder under the new created UBF8T346G9.Office file from /Users//Library/Group Containers/, then copy the Outlook folder from the old UBF8T346G9.Office file back.
